To avoid denting or scratching your hardwood floor, we recommend using strips of 1/4" hardboard or plywood as a runner under the wheels (if rolling) or furniture legs (if sliding).

We suggest using floor protectors on the feet of furniture and chairs, area rugs in high traffic zones and door mats by any exterior doorways to help prevent scratches on your hardwood flooring. Frequently sweeping up loose soil or debris will also reduce scratches and wear.

We recommend not introducing heat and moisture as this may damage your floor. If damage occurs as a result of using a steam mop, it will not be covered under the warranty.

Yes, there is a natural variation in hardwood. Some species show more variation than others. Select a hardwood flooring product and click through to the item detail page to view the plank-to-plank color variation for your flooring choice.

Due to the sophisticated finishing systems used on our products, they can be installed in high traffic areas. In addition, we always recommend walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc.

A solid hardwood board is milled from one piece of wood and is typically 3/4" thick (although some come in 5/16" thickness). These products can only be installed on or above ground. Solid hardwood should not be installed below ground level, such as in a basement or walk-out basement because it can react strongly to moisture or high humidity. A major benefit of solid hardwood is it can typically be sanded or refinished more than one time. It must be installed with nails, staples or glue.

An engineered hardwood floor is made up of layers (plies) of real wood that are adhered together to make the board more structurally stable than solid hardwood. Whether (and how many times) engineered hardwood can be sanded and refinished depends on the thickness of the top layer of wood. Refer to the warranty for your floor to determine the feasibility of being refinished. A benefit of engineered hardwood is that it can be installed on any level, even in basements, and typically has multiple choices for installation, such as floating, gluing or nailing/stapling down.

Learn more about the differences between solid and engineered hardwood.